In the second year of the Corona pandemic, MOIA decided to integrate video solutions into their recruiting processes. The goal was to use a safer alternative to face-to-face interviews. At the same time, they needed to find a tool that improves the screening process to get a more holistic impression of the applicants. Another decision criterion was to reduce the scheduling effort of the recruiting team and shorten the time-to-hire (TTH). Â
Jan Marten Glienke, Lead of Recruiting at MOIA Operations Germany GmbH
In 2021, MOIA successfully introduced automated interviews into their driver recruiting process to create a simple, location-independent and time-flexible process for their applicants. The questions were previously recorded and standardised by the recruiting team. Thanks to video questions filmed by the recruiter, MOIA provides a personal impression from the very beginning and introduces the contact persons from the selection and decision-making process. Â
In addition, automated video interviews were used in recruiting for all other positions. Both the recruiting team and the hiring managers were thus able to get a more accurate picture and personal impression of the applicants in advance. Also, it makes it easier to compare candidates, which according to the MOIA team makes it even more reliable than a face-to-face interview, when it comes to aptitude diagnostic procedures.Â
In driver recruiting (high-volume recruiting), the automated video interview has completely replaced the initial interview and thus simplified the selection process for applicants by one step. By standardising the questions, the interviews have become more comparable, and the selection process has been accelerated as there is an optimal assessment between the applicants.  The automated video interview in driver recruiting enabled us to reduce the no-show rate of interviews by 14%, as the applicants were able to complete the interview completely flexible. Also, the time-to-hire was reduced by up to one week because no more interview scheduling and organisation is needed.Â
Jana Haack, Recruiter at MOIA Operations Germany GmbH
MOIA reinvents urban mobility – with ride sharing. In Hamburg and Hanover, our electric ride-sharing service gets people from one place to another comfortably, stress-free and cost-effectively. We bundle our passengers’ destinations into one route to relieve inner-city traffic. To be able to offer our service, we recruit many drivers and employees who are working for the processes in everyday driving and in the depots for MOIA Operations Germany GmbH.Â
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